When we did the factory reset, we used the files directly from the Sonicview website rather than the files you have on this website. I'm wondering if there was another file (maybe that you guys have) that we also need to load?

Another piece of food for thought, after we did the reset and before we loaded the fix, we could get all fta channels (like NASA), now we don't get any channels, fta or otherwise.

Also, we tried loading the latest fix via the null cable. Same results.

HELP!